A ticket tracker is an online system we use to handle and track customer questions or issues sent to Altbank support. It helps customers keep track of how their requests are progressing.
Our ticketing system ensures that customers have real-time awareness of their ticket status, allowing them to respond to queries. Simultaneously, support teams are promptly informed about SLA timelines and potential breaches, ensuring optimal service delivery.
The ticket tracker allows you to monitor complaints and requests in real-time, fostering transparency and ensuring timely response and resolution.
Submitting a ticket can be done in two different ways.
Yes, our ticket tracker lets you keep an eye on your submitted requests or tickets. You have two methods to track your tickets.
Note: “Email entry” means submitting information using emails.
Note: “Website entry” means submitting information through a website.
For the best results, make sure to give a clear explanation of the problem or question, include relevant account information, and attach any necessary documents or screenshots if they apply.
After you submit your ticket, it undergoes review and gets assigned to the right department or team for a solution.
Ticket resolution time can vary based on the issue’s complexity. Standard queries are usually resolved within 72 hours.
Yes, Altbank’s ticket tracker system is equipped with strong security measures to protect customer information and transactions, ensuring complete confidentiality.
Indeed, our tracker feature facilitates a two-way communication channel between our support team and customers. This is achieved through the exchange of emails within the customer portal.
Typically, this is applicable when you are logged into the portal. Our ticket tracker allows you to review your past submissions, their statuses, and the actions taken by our support team.
Once the resolution is confirmed, your tickets are automatically closed.
To address any concerns with the ticket tracker or for assistance, please reach out to our customer support via alternate channels like phone (01-7000555) or email ([email protected]).
Absolutely, your feedback matters. Our system provides options for sharing your thoughts on the ticketing process, helping us continuously improve our services.
As a new user, you can log your complaint by;
Note that this URL lets you track only the complaints logged in then.
As a new user, you can keep track of your complaint by;
Note that this URL lets you track only the complaints logged in then.
You need to sign up using the activation mail.
To sign up using the activation mail;
This automated email contains the URL to sign up and activate your account for the tracker customer portal.
Activate your account;
Note that your password must meet the requirements of including numbers, letters, and at least one special character.
This action automatically logs you in.
Track Tickets from All Products;
Additionally, you can use the portal to submit new tickets.
As an existing customer, you can log your complaint by;
To track Tickets and View History;
Track Tickets from All Products:
Additionally, you can use the portal to submit new tickets.
Copyright © 2024, The Alternative Bank.
Licensed by the Central Bank of Nigeria 
The Alternative Bank is an independent financial organization in the Non-interest Banking (NIB) sector. If you receive services from, or if you have any other questions, please reach out to us via any of our contact channels. Registered address: 239 Ikorodu Road, Lagos. Financial operations on the Alternative Bank is authorised and regulated by the Central Bank of Nigeria. License to commence operations was granted in 2014. Trading and investment products provided by the Alternative Bank is wholly owned.
We are dedicated to ensuring adherence to Non-Interest Banking principles through the appointment of an Advisory Committee of Experts (ACE). The ACE is tasked with the review and approval of all our products and processes after ensuring full compliance with NIB principles.
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Abubakar Muhammad Musa is currently a Sharia Advisor and Consultant for SHAPE Knowledge Services a consulting firm based in Kuwait. He has been involved in product development, Sharia research and approval of Islamic banking products for different clients. His work covers retail banking, corporate banking and project finance deals.
Formerly, Abubakar worked as a Researcher in different units at International Shariah Research Academy for Islamic Finance (ISRA) in Kuala Lumpur, Malaysia. Besides his primary assignments in ISRA, he taught Shariah Rules in Financial Transactions to Chartered Islamic Finance Professional (CIFP) Masters online Students of International Centre for Education in Islamic Finance (INCEIF), Malaysia. He also taught MBA and BBA Students different Islamic Banking and Finance Subjects at University College of Bahrain.
Abubakar holds two Diplomas with distinction, one in Islamic Law and the other in Arabic Language from Al-Imam University Riyadh. He also holds LLB (Hons) degree in Shariah from the same University. He successfully completed his (CIFP) Professional Masters Degree Programme at (INCEIF), Malaysia. He had his internship program on Islamic Banking & Finance at Fajr Capital in Kuala Lumpur. During the programme, Abubakar conducted research relating to product structuring and market development.
Abdurraheem Ahmad Sayi is a legal practitioner and Consultant of over 16 years of active legal practice. He is currently the principal partner, A.A. Sayi & Co. (Qist Chambers) and Qadi, Independent Shari’ah Panel of Lagos State – a platform, through which he has delivered several judgments of in-depth analysis, widely applauded by leading legal and intellectual icons, including learned Judges, professors of law and Islamic Studies.
He is the Executive Director/C.E.O., ClearPath Islamic Centre (Incorporated), Lekki-Lagos and Chief Imam, SilverPoint Central Mosque, Badore, Ajah-Lagos. Fondly called Imam Sayi, Abdurraheem is the designate Chairman, Shari’ah Advisory Committee, Mutual Benefit Takaaful.
Imam Sayi has also authored a few works, some of which include: The Financial Obligations: a compendium of essays on monetary or material obligations under Islamic Law and Waqf (Charity Endowment): The Governing Principles.
He holds a Certificate on Improving Personal Effectiveness from the Lagos Business School (Pan African University) and he is a recipient of numerous awards and certificates of merits.
Education:
Master of Arts Law and Diplomacy, The Fletcher School of Law & Diplomacy.
Bachelor of Arts Arabic & Islamic Studies, The University of Chicago.
Shariah Board Experience:
Bank Muscat Meethaq (2013 – 2017)
Sterling Bank Nigeria (Since 2013)
University Bank, USA (Since 2006)
Abdulkader Thomas has over 35 years of diversified financial services experience in major markets. With a Master of Arts Law and Diplomacy from The Fletcher School of Law & Diplomacy and a BA in Arabic & Islamic Studies from The University of Chicago. His areas of activity have included trade finance, real estate finance, securities and alternative finance.
As the general manager of a foreign bank branch in New York, he secured the first US regulatory approvals of Islamic mortgage and instalment credit/sale as banking instruments. Later, he secured US regulatory approval for profit sharing deposits. Abdulkader has been involved in the successful implementation of these products in the US market. With more than 17years Shariah Board Experience in Bank Muscat Meethaq, Sterling Bank Nigeria and University Bank USA, Abdulkader has worked on IFTA projects in Europe, Africa, Southeast Asia, and an authority on Islamic deal structures and securities.
He also serves as a director of Alkhabeer Capital in Jeddah and Chairman of Alkhabeer (DIFC). He is a member of the international advisory board of the Securities Commission of Malaysia, a published author, and an active speaker on Islamic finance.
