To create an account:

• Download and launch the AltBank App.
• Tap Get Started or Register.
• Select whether you already have an AltBank account or need to create one.
• Enter your BVN and date of birth for verification.
• Follow the on-screen instructions to complete your registration.

Select Forgot Password or Forgot PIN on the login screen. You'll be required to answer your security question and complete OTP verification before resetting your credentials.

To request a debit card:

• Log in to your AltBank App.
• Go to the Cards Navigation Bar at the bottom.
• Select Request a Debit Card.
• Choose your preferred card type and delivery option.
• Confirm the request with your transaction PIN.

To activate your card:

• Go to the Cards Navigation Bar at the bottom.
• Select Card Activation.
• Enter your card details.
• Complete verification using your PIN and the OTP sent to your registered phone number.

You can fund your account through:

• Bank transfers
• Direct deposits

Open Transaction History to view all your transactions. You can filter by date and transaction type, and each transaction displays its current status (e.g., Pending or Completed).

If you attempt to make a transaction that exceeds your current transaction limit, you won't be able to complete the transaction. To enjoy higher limits, simply go to the Transaction Limits section of the app, where additional verification may be required.

To increase your limit:

• Go to More > Transaction Limits.
• Select the transaction type.
• Enter your security answer.
• Specify your preferred limit.
• Accept the terms and complete verification using your PIN.

Panic Password is a security feature that temporarily limits your accessible account balance to 10% during login in emergency situations, helping to protect your funds from unauthorized access.

AltBank includes:

• Two-factor authentication (2FA)
• Secure OTP verification
• Biometric login (Face ID/Fingerprint)
• Panic Password
• Transaction PIN and security questions
• E-Indemnity for transactions above ₦1,000,000

You can get assistance through the Support section within the AltBank App or by using the customer service contact details provided in the app.

Yes. Simply share your unique referral code found in your profile.

Yes. You can report disputes through the Help Center available from the app.

Yes. Transfers are supported between AltBank domiciliary accounts of the same currency.

No. Transfers are only supported within the same currency:

• USD to USD
• EUR to EUR
• GBP to GBP

• USD: $5,000
• GBP: £4,000
• EUR: €4,500

AltBank protects customer information through:

• Multi-factor authentication (MFA)
• Secure HTTPS communication
• Encryption of stored data
• Compliance with PCI DSS and NDPR data protection standards

AltBank protects customer information through:

• Multi-factor authentication (MFA)
• Secure HTTPS communication
• Encryption of stored data
• Compliance with PCI DSS and NDPR data protection standards

AltBank App offers several innovative features designed to make banking easier, safer, and more convenient:

• Bank Availability: Check the real-time availability of recipient banks before initiating a transfer, helping you avoid failed or delayed transactions.
• Scheduled & Recurring Transfers: Plan transfers in advance or automate recurring payments. Recurring transfers can be set to run daily, weekly, monthly, or yearly, making it easy to manage rent, subscriptions, school fees, allowances, and other regular payments.
• Bank Letter Requests: Request and generate official bank letters directly within the app without visiting a branch.
• Physical Card Request: Request a physical AltBank debit card and have it delivered to your preferred address.
• Card-to-Account Linking: Pick up an AltBank debit card from designated stores, events, or outreach locations and link it to your account instantly through the app.
• Card PIN Reset: Reset or change your debit card PIN directly from the app without visiting a branch or ATM.
• JAMB Payments: Conveniently pay for JAMB registration and related services through the Remita integration on the AltBank App.
• Multiple Language Support: Use the app in your preferred language. The app currently supports English, Hausa, and Arabic, with Yoruba, Igbo, and French coming soon.

AltBank App offers a fast, secure, and convenient way to manage your finances. With features such as instant transfers, bill payments, debit card management, bank letter requests, scheduled and recurring transfers, transaction tracking, and enhanced security controls, you can handle your everyday banking needs anytime, anywhere.