Terms and
Conditions

Terms and Conditions

General 

This agreement governs your use and access to this website (“Platform” or “Website”), operated by The Alternative Limited operated by The Alternative Bank Limited (“Alternative Bank”, “Our”, “Us”). Additional terms and conditions of use applicable to specific areas of the Platform may also be posted in such areas and, together with this agreement, govern your use of those areas. This agreement, together with any such additional terms and conditions, are referred to as this “Agreement.”  

By using the website you indicate that you accept these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions, do not access or use the Website.

Modification 

We may modify these Terms and Conditions from time to time, and such modifications shall be effective immediately upon posting on the Website. You should check these Terms and Conditions periodically so that you are aware of such modifications, as your continued access or use of the Website will demonstrate your acceptance of the Terms and Conditions as modified. If you do not accept any modifications, you should not access or use the Website.

Registration 

You will be able to access materials and information on our services on the Website without going through a registration process. However, you would be required to complete a registration process to enable us to grant you access to certain parts of the website. 

Access to the Website 

We endeavor to make the Website available uninterrupted and fault free. However, we will not be liable if for any reason the Website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for any other reason. Nature Of Information On our website 

  • All information on our website are only intended to provide you with general information about us, our products, services and objectives. Nothing on the website should be treated as an offer but merely as an invitation to do business with us. 

  • All information is provided “as is” and should not be treated as professional or investment advice of any kind. You should consult your own professional advisors before relying on any information on this site. 

    Content and Intellectual Property Rights

    We retain all copyright and other intellectual property rights in all material, including logos and other graphics and multimedia works published on or via the Website. All content and works (including design, text, graphics and the selection and arrangement) on the Website are exclusively owned by us or licensed/authorized for our use.  

    • You are prohibited from reproducing in any form, any part of the content, information, imagery or data from, or underlying, the Website, save for in strict compliance with these Terms and subject always to our prior written consent. 

    • Without limiting any rights you have in your personal data, in relation to any information or material you send to us using this Website, you hereby grant us a worldwide, royalty-free, perpetual license to the copyright and other intellectual property rights in such information or material for any purpose we consider appropriate including, without limitation, copying, sending, distributing or publishing the same, unless where restricted by law. 

    • You agree that we shall not be under any obligation of confidentiality to you regarding any such information or material submitted to us using the Website unless agreed otherwise in a separate agreement between us or as required by applicable law.   

    Your Privacy

    We take the privacy of our Users very seriously. You understand that by using the Services, you consent to the collection, use, storage, and disclosure of your information. For information on how we use your data, please refer to our Privacy Policy. 

    Permitted Use and Access

    • You are permitted to use and access the Website on a personal, non-commercial basis. You may not copy or make commercial use of the Website or any of the content including, but not limited to, information, imagery or data from, or underlying, the Website without obtaining our express written permission to do so. 

    • You may download and/or print material from the Website for personal, non-commercial use, provided that you do not modify any downloaded or printed documents or any part thereof; Provided that: 

    • you do not remove copyright, trademark or other intellectual property notices on any downloaded or printed document, or act in a way to cause or risk causing infringement, a weakening of, or damage to or our brand, intellectual property or business;   

    • you do not replicate any content, information, imagery or data from, or underlying, the Website and use it in such a way as to cause or risk causing confusion or an association as between you or your activities (or a third party or their activities) and us and our activities, including but not limited to phishing; 

    • you do not use any content, information, imagery or data from, or underlying, the Website in such a way as to cause or risk causing harm or detriment to us or our business, brands or activities; 

    • you do not remove, distort or otherwise alter the size or appearance of any content; 

    • you do not misrepresent your association or dealings with us; 

    • you do not present, disseminate or make available any false or misleading information about us; 

    • you do not use the material or act in a manner so as to associate or risk associating us with any content which is or might be harmful, including without limitation material which is offensive, threatening, obscene, abusive, discriminatory, defamatory, in breach of confidence, in breach of privacy, infringes any intellectual property rights or other rights of any third party or otherwise does not comply with all applicable laws and regulations; and 

    • you do not use the Website or any of its content, information, imagery or data from, or underlying, the Website, in any manner which is associated with or for the purposes of hosting, disseminating, or propagating malicious software or code, including but not limited to viruses, malicious script, spyware, Trojan Horses or worms. 

    • You may, subject to these Terms, create links to the Website, whether via social networks or otherwise, provided that you do not create a frame, browser or other border environment around the Website.  

    Limitation on Use

    You agree to use the Website only for lawful purposes. You are prohibited from any use of the Platform that would constitute a violation of any applicable law, regulation, rules or regulation. Any unauthorized use of the Platform, including but not limited to unauthorized entry into Snapcash systems, misuse of passwords, or misuse of any information posted on the Platform is strictly prohibited.  

    Disclaimers and Limitation of Liability

    • We accept no liability, no matter how that may be caused, and whether directly or indirectly, for any loss or damage caused to you or another (including but not limited to loss of income, business, profits, opportunity, contracts, actual or anticipated savings, data, reputation or goodwill) arising from your use of the Website. 

    • We have no liability for changes made to the Website or its content by unauthorized third parties. 

    • We hereby exclude any express or implied warranties that any material used or downloaded from the Website will not cause loss or damage to any data or property, such as software or hardware, including but not limited to loss or damage caused by malicious script, viruses, spyware, Trojan Horses or worms. We accept no liability for any such loss or damage suffered by you or another as a result of your use of the Website. 

    • You assume all responsibility and risk with respect to your use of the Website. The services are provided and available “as is,” and “as available”. You understand and agree that, to the fullest extent permitted by law, we disclaim all warranties, representations and endorsements, express or implied, with regard to the Platform, including, without limitation, implied warranties of title, merchantability, non-infringement and fitness for a particular purpose. 

    • We do not warrant use of the Platform will be uninterrupted or error-free or that errors will be detected or corrected. We do not assume any liability or responsibility for any computer viruses, bugs, malicious code or other harmful components, delays, inaccuracies, errors or omissions, or the accuracy, completeness, reliability or usefulness of the information disclosed or accessed through the services. 

    • You acknowledge that third party services are available on the Platform. We may have formed partnerships or alliances with some of these third parties from time to time in order to facilitate the provision of certain services to you. However, you acknowledge and agree that at no time are we making any representation or warranty regarding any third party’s services, nor will we be liable to you or any third party for any consequences or claims arising from or in connection with such third party including, and not limited to, any liability or responsibility for, death, injury or impairment experienced by you or any third party. You hereby disclaim and waive any rights and claims you may have against us with respect to a third party’s services. 

    • We do not, in any way, endorse any information or service offered or described on the Platform. In no event shall we be liable to you or any third party for any decision made, or action taken in reliance on such information. 

    • In no event, under no legal or equitable theory (whether tort, contract, strict liability or otherwise), shall we or any of our respective employees, directors, officers, agents or affiliates, be liable hereunder or otherwise for any loss or damage of any kind, direct or indirect, in connection with or arising from the use of the Platform / services or our agreement with you concerning the services, including, but not limited to, (i) the use of or inability to use the Platform, the service, or the content, (ii) any claim attributable to errors, omissions, or other inaccuracies in the Platform, the service and/or the content (iii) unauthorized access to or alteration of your transmissions or data, or (iv) any other matter relating to the Platform, the service, or the content, and any compensatory, direct, consequential, incidental, indirect, special or punitive damages, lost anticipated profits, loss of goodwill, loss of data, business interruption, accuracy of results, or computer failure or malfunction, even if we have been advised of or should have known of the possibility of such damages. 

    Modifications to These Terms

    • We may change these terms from time to time. This is solely at our discretion and changes will be effective when posted on the Platform with no other notice provided. Please check the Terms regularly for updates as changes shall be effective immediately, and we may indicate the date of such revision. 

    • In addition, we may change, suspend or discontinue any aspect of the Services at any time, including the availability of any feature, or content. We may also impose limits on certain features and service or restrict your access to parts or all of the Website or the Services provided thereon without notice or liability. 

    • You are free to decide whether or not to accept a revised version of these Terms, but accepting these Terms, as revised, is required for you to continue accessing or using the Platform and Services. If you do not agree to these Terms or any revised version of these Terms, your sole recourse is to terminate your access or use of the Services. Except as otherwise expressly stated by us, your access and use of the Services are subject to, and constitute your acceptance of, the version of these Terms in effect at the time of your access or use. 

    Third Party Links

    • The Website is designed to be accessed via its main home pages and such other pages as we may determine. If you access other pages on the Website directly, for example via search engines or via links provided by third parties, you may not see important information relevant to the page in question, or other announcements or information which may be important to you. 

    • The Website contains links which will direct you to other websites or domains owned and operated by us or our group, for example to websites which offer you services. When you use these links and access our other websites or domains you will become subject to the terms, conditions and policies which apply to those websites or domains. Those terms, conditions and policies will be available for you to view on those websites or domains, and it is your responsibility to make sure that you are familiar with and willing to accept them. We accept no liability, no matter how that may be caused, for any failure on your part to view or comply with those terms, conditions and policies. 

    Force Majeure 

    To the fullest extent permitted under applicable law, we will be excused from performance under these Terms for any period that we are prevented from or delayed in performing any obligations pursuant to this Terms, in whole or in part, as a result of a Force Majeure Event. For purposes of this section, “Force Majeure Event” means an event or series of events caused by or resulting from any of the following: (a) weather conditions or other elements of nature or acts of God; (b) acts of war, acts of terrorism, insurrection, riots, civil disorders or rebellion; (c) quarantines or embargoes, (d) labor strikes; (e); (f) unauthorized access to our  information technology systems by third parties; or (g) other causes beyond our reasonable controland contemplation. 

    Indemnity  

    You agree to defend, indemnify, and hold The Alternative Bank,  its employees, officers, directors, agents, its affiliates and third-party service providers harmless from and against any and all claims, suits, liabilities, damages (actual and consequential), losses, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising from or in any way related to any claims relating to your use of the Website, violation of these Terms, applicable law or any third-party rights or claims, or your fraud or wilful misconduct. Such indemnified parties reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which event you will cooperate in asserting any available defences. 

    Severability  

    If any of these Terms is judicially determined to be illegal, unenforceable, or invalid in whole or in part for any reason, such illegal, unenforceable, or invalid provisions or part(s) of the same shall be stricken from this terms, and such provision shall not affect the legality, enforceability, or validity of the remainder of these Terms. The stricken provision maybe replaced, to the extent possible, with a legal, enforceable, and valid provision that is as similar in term to the stricken provision as is legally possible. 

    Dispute Resolution 

    We will use our best efforts to resolve any issue that may arise from the use of the Platform. However, we realize that there may be rare cases where we may not be able to resolve an issue to your satisfaction. In the event we cannot resolve a dispute between us, you agree that all matters related to any use or access to the Platform, or the services shall be referred to Mediation. 

    Governing Law 

    These Terms and your use of the Platform shall be governed by the laws of the Federal Republic of Nigeria, without giving effect to the principles of conflict of laws. 

    Capacity to Enter into These Terms

    You hereby warrant to us that you have the required legal capacity to enter into and be bound by contractual terms. Minors must be assisted by their legal guardians when reading these conditions. If you are unsure whether you have the legal capacity to enter into agreements, contact someone able to provide you with this information before you continue using this site. 

    Contact Us

    If you have any inquires regarding our services, these Terms or the Website, you may reach us by sending a mail to [email protected] and include the following information: your name, telephone number and a description of your concern or calling us on 01-7000555

    Terms and Conditions: Definition of Terms

    DEFINITION OF TERMS

    • Except as specifically stated below, all terms, including the Arabic terms, shall bear their ordinary English meaning.
    • “Bank” refers to The Alternative Bank, an institution incorporated in Nigeria with registered office at 239, Ikorodu Road, Lagos.
    • “Electronic products” refers to the electronic products issued by The Alternative Bank, to its Customers for use on their mobile devices, computers, and electronic gadgets and at ATMs and POS terminals.
    • “Customer” or “You” refers to a Customer of the Bank who has opened an account with the Bank and has chosen to access the Bank’s products and services (including e-products and services) otherwise chosen.
    • “Account” refers to the Customer’s current and, or savings account or any other type of account authorized by the Bank as eligible accounts to operate through the use of the e-products.
    • “Personal Identification Number (PIN)” refers to the four-digit secret password used by the cardholder to access provided services.
    • “Interswitch Ltd” is a transaction switching and processing company that provides support for debit card related networks.
    • “Interswitch Network” refers to the network of ATMs and POS terminals owned by Interswitch member banks located across the country. These machines accept debit cards and are identifiable by the Interswitch logo or Acceptance mark displayed on them.
    • “Hotlist” refers to the deactivation of an e-product from use on the Interswitch network when it is reported lost or stolen.
    • “Username” refers to a sequence of characters that identifies a Customer when logging onto his account via a computer, mobile device or any electronic gadget.
    • “Password” refers to a secret series of characters that allows you to log onto his account via a computer, mobile device or any electronic gadget.
    • “Token” refers to a round piece of plastic issued to the Customer which authenticates his transactions on the Internet Banking Platform.
    • “Electronic cards” refers to our visa debit, visa prepaid, verve prepaid, verve debit electronic cards.

    Electronic Card Usage at ATMs

    • The electronic cards are acceptable at the Bank’s ATMs and at all other ATMs within and outside Nigeria displaying the InterSwitch logo, Visa logo or Acceptance Mark and belonging to institutions other than the Bank.
    • The Bank’s electronic cards are valid for the service period stated on the card.
    • Upon expiration, the cardholder is advised to destroy the card by cutting it in half diagonally and returning the halves to the Bank.
    • A fresh card will be issued upon request for renewal.
    • A cardholder must ensure that the PIN received is changed at first use and is responsible for maintaining the confidentiality of the PIN.
    • The ATM generates a slip once a transaction is completed.
    • The amount of the transaction is debited immediately from the account of the cardholder that is linked with the electronic card.
    • For all transactions, the receipt produced by the ATM shall be binding on the cardholder.
    • Transaction fees payable for use of the electronic cards at the Bank or on ATMs of other banks will be as prescribed from time to time.

    Dispute Resolution and Security

    • Any dispute or difference arising between the cardholder and the Bank (of the nature not covered by clause 2 herein above) arising out and or related to these terms and conditions shall be settled by mutual conciliation / discussions failing which the same shall be referred to the switch’s arbitration Board for resolution.
    • The Card will be retained by an ATM following repeated keying of the wrong PIN three consecutive times in a day, due to technical failure or if a card has been reported lost or stolen and subsequently hotlisted.
    • While the Bank will ensure that the electronic card is re-issued as soon as possible, reissuance of the cards shall be subject to availability.
    • The cardholder shall immediately notify the Bank upon loss or theft of the electronic card or forgotten, compromised or accidentally divulged PIN.
    • Any financial loss arising out of unauthorized use of the electronic card till such a time as the Bank receives notice of loss of the electronic card will be the liability of the cardholder.

    Rules and Regulations Guiding the Usage of the Electronic Products

    • The issuance and use of the electronic products shall be in accordance with the Central Bank of Nigeria (CBN) regulations.
    • The Customer shall use the electronic products strictly in accordance with the Banking and financial control regulations of the CBN.
    • Non-compliance with these regulations shall make the Customer liable, and, in such event, the Customer may be deactivated, either by the Bank or regulatory authorities, from accessing or using the electronic products.
    • In case of multiple bank account ownership, the Bank reserves the right to decide on the number of Customers’ accounts which may be linked to or accessed by electronic products.
    • The PIN can be changed at any time through authorized channels.
    • The PIN shall not be revealed to a third party under any circumstances and shall be the responsibility of the Customer.
    • The Bank shall not be responsible for the disclosure or misplacement of the PIN or token by the Customer.
    • The allocation of a new PIN, token and / or the replacement of the electronic products shall not be construed as the commencement of a new contract.
    • The use of electronic products is subject to availability of funds in the Customer’s account with the Bank.
    • The transaction record generated by the Bank will be conclusive and binding on the Customer unless verified otherwise and corrected by the Bank.
    • The verified and corrected amount will thereafter be binding on the Customer.
    • The Bank may cancel electronic products and stop its use any time.
    • Customers shall however be notified of such discontinuance or cancelation.
    • A Customer shall be permitted to withdraw or transfer cash up to the maximum amount and transaction number per day, as prescribed by the Bank from time to time.
    • In the case of joint accounts where electronic cards are issued to joint account holders, the other joint account holder(s) shall expressly agree with and give consent on the application form for issuance of such electronic cards.
    • In case any signatory to a joint account gives a card deactivation instruction to the Bank in respect of operations of the electronic cards on any of the accounts held jointly by them, no transaction shall thereafter be allowed on such electronic cards.
    • The electronic products are not transferable.
    • Customers shall be sent computer generated PINs, usernames, passwords through selected mediums, or as otherwise selected by the Bank, that will enable them to activate and use the electronic products.
    • The PIN, token and usernames are confidential and restricts use of the electronic products to the authorized user only.
    • The Customer is required to specify the account(s) through which transactions with respect to the specific electronic products are to be routed.
    • Availability of the ATM service and, or acceptability of the electronic cards accepting ATMs and PoS terminals, Internet and Mobile Banking is subject to the availability of funds in the Customer’s account with the Bank.
    • The Bank has the express authority to debit the account(s) linked to the Customers’ electronic products for the value of the cash transactions and any other applicable fees affected by the use of the electronic products.
    • The Customer expressly authorizes the Bank to debit the designated account(s) with the transaction fees and service charges from time to time.
    • The Bank may amend the terms of use governing the usage of the electronic products, and notify the Customer of any such amendments.
    • The Bank from time to time, in accordance with industry standards, shall prescribe the fees for the use of the service.
    • We may change our charges, upon notification to you about the change.
    • Changes will arise from changes in market conditions, changes in the cost of providing the service to you, changes in legal or other requirements affecting us or for any other good reason.
    • We may introduce a charge for any service provided under or in connection with these Terms.
    • We will notify you of changes made to any means of communication that can reasonably be used.

    Customers’ Responsibilities

    • The Customer undertakes to be responsible for safeguarding his username, access code, password, PIN, and under no circumstance shall the Customer disclose any or all of these to any person.
    • The Bank is expressly exempted from any liability arising from unauthorized access to the Customer’s account and/or data which arises as a result of inability and/or otherwise of the Customer to safeguard his username, access code, password, PIN and/or failure to log out of the system completely by allowing on screen display of his account information.
    • The Bank is further relieved of any liability as regards breach of duty of secrecy arising out of a Customer’s inability to safeguard his username, access code, password, PIN.
    • The Bank shall not be responsible for any electronic virus or viruses that the Customer may encounter in the course of making use of these electronic products.
    • The PIN, username, access code, password, token, shall remain in the Customer’s possession and shall not be handed over to anyone else.
    • The PIN shall remain a secret known only to the cardholder.
    • The electronic products are issued on the condition that the Bank bears no responsibility or liability for its unauthorized use.
    • The responsibility lies fully with the Customer to safeguard the electronic products once issued.
    • At The Alternative Bank, we respect individuals rights to privacy and the protection of personal information.
    • Your Personal information will only be used in line with the Bank’s Privacy Policy as published on our website.

    Termination of Agreement

    • This agreement will come to an end if either party gives a written notice to the other to that effect and you have electronic products materials such as token, cards etc. and made all payments due under this agreement.
    • I, the applicant, warrant that the above information supplied by me is true and correct.
    • I agree that I have read, understood and bound by the Terms and Conditions as stated above.

    Terms & Conditions

    Introduction

    Welcome to Altmall website (the “Site”). These “Terms and Conditions” apply to the Site, and all its internet operations. The Cost-plus contract is utilized for purchases made on this site.

    This website is owned and operated by The Alternative Bank. through its Non-Interest Banking window;The Alternative Bank. For this website, “seller”, “we”, “us” and “our” all refer to the The Alternative Bank, Alt Mall and altmall.ng.

    The Alternative Bank reserves the right, to change, modify, add, or remove portions of both the Terms and Conditions of use and the Terms and Conditions of Sale at any time. Changes will be effective when posted on the Site with no other notice provided.

    Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes.

    Kindly review the Terms and Conditions listed below diligently prior to using this website as your use of the website indicates your agreement to be wholly bound by the Terms and Conditions without modification.

    You agree that if you are unsure of the meaning of any part of or have any question regarding the Terms and Conditions you will not hesitate to contact us for clarification.

    These Terms and Conditions fully govern the use of this website. No extrinsic meaning or interpretation, whether oral or written, will be incorporated.

    Terms and Conditions of Use

    Use of the Site

    You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.

    Both parties agree that this website may only be used in accordance with these Terms and Conditions of Use. If you do not agree with the Terms and Conditions of use or do not wish to be bound by them, you agree to refrain from using this website.

    We grant you a non-transferable, revocable and non-exclusive license to use this Site, in accordance with the Terms and Conditions of Use, for such things as: shopping for personal items sold on the site, gathering prior information regarding our products and services and making purchases. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance.

    These Terms and Conditions of Use specifically prohibit actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights. This list is non-exhaustive and similar actions are also strictly prohibited.

    Any breach of these Terms and Conditions of Use shall result in the immediate revocation of the license granted in this paragraph without prior notice to you. Should we determine at our sole discretion that you are in breach of any of these conditions, we reserve the right to deny you access to this website and its contents and do so without prejudice to any available remedies at law or otherwise.

    Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe to any of such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure.

    The account owner is entirely responsible for all activities that occur using his/her password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

    During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.

    User Submissions

    Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you.

    In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content.

    You shall not use a false e-mail address, pass off as another person or otherwise mislead us or third parties as to the origin of any submissions.

    By completing an order or signing up, you agree to receive

    -Emails associated with finalizing your order, which may contain relevant offers from third parties,

    -Emails asking you to review The Alternative Bank and your purchase, and -Promotional emails, SMS and push notifications from The Alternative Bank.

    Information Available on Website

    You accept that the information contained in this website is provided “as is, where is”, is intended for information purposes only and that it is subject to change without notice. Although we take reasonable steps to ensure the accuracy of information and we believe the information to be reliable when posted, it should not be relied upon and it does not in any way constitute either a representation or a warranty or a guarantee. Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.

    Accessibility of Websites

    Our aim is to ensure accessibility to the website at all times, however we make no representation of that nature and reserves the right to terminate the website at any time and without notice. You accept that service interruption may occur to allow for website improvements, scheduled maintenance or may also be due to factors beyond our control.

    Links and Third Party Websites

    We may include links to third party websites at any time. However, the existence of a link to another website should not be considered as an affiliation or a partnership with a third party or viewed as an endorsement of a particular website unless explicitly stated otherwise.

    In the event the user follows a link to another website, he or she does so at his or her own risk. We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites.

    Creating a link to this website is strictly forbidden without our prior written consent. Furthermore, we reserve the right to revoke our consent without notice or justification.

    Intellectual Property

    Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us or our licensors.

    Any unauthorized use of the material and content of this website is strictly prohibited, and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

    Data Protection

    Any personal information collected in relation to the use of this website will be held and used in accordant with our Privacy Policy, which is available on our Site.

    Indemnity

    You agree to indemnify and hold us, our affiliates, officers, directors, agents and/or employees, as the case may be, free from any claim or demand, including reasonable legal fees, related to your breach of these Terms of Use and User Agreement.

    Applicable Law and Jurisdication

    These Terms and Conditions of Use shall be interpreted and governed by the laws in force in the Federal Republic of Nigeria. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Nigeria and to waive any objections based upon venue.

    Arbitration

    Any controversy, claim or dispute arising out of or relating to these Terms and Conditions of Use will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Nigeria in English and governed by Nigeria law pursuant to the Arbitration and Conciliation Act Cap A18 Laws of the Federation of Nigeria 2004, as amended, replaced or re-enacted from time to time.

    The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Nigeria and is independent of either party. Notwithstanding foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

    Termination

    In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions of Use or revoke any or all of your rights granted under the Terms and Conditions of Use.Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part.

    Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the owner of the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of operating the Site, your sole and exclusive remedy is to discontinue using the Site.

    Severability

    If any portion of these terms or conditions is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms and Conditions of Use and shall not affect the validity or enforceability of any other section listed in this document.

    Miscellaneous Provisions

    You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    Assigning or sub-contracting any of your rights or obligations under these Terms and Conditions of Use to any third party is prohibited unless agreed upon in writing by the seller.

    We reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms and Conditions of Use to any third party. Terms and Conditions of Sale

    General

    You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. You agree that if you are unsure of the meaning of any part of Terms and Conditions of Sale, you will not hesitate to contact us for clarification prior to making a purchase.

    These Terms and Conditions of Sale fully govern the sale of goods and services purchased on this Site. No extrinsic evidence, whether oral or written, will be incorporated.

    Formation of Contract

    Both parties agree that browsing the website and gathering information regarding the services provided by the seller does not constitute an offer to sell, but merely an invitation to treat. The parties accept that an offer is only made once you have selected the item you intend to purchase, chosen your preferred payment method, proceeded to the checkout and completed the checkout process.

    Both parties agree that the acceptance of the offer is not made when the seller contacts you by phone or by email to confirm that the order has been placed online. Your offer is only accepted when we dispatch the product to you and inform you either by email or by phone of the dispatch of your ordered product.

    Before your order is confirmed, you may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

    Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time.

    Acceptance of Electronic Documents

    You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    Payment and Pricing

    We are determined to provide the most accurate pricing information on the Site to our users; however, errors may occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

    We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. In the event that we are unable to provide

    services, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the products.

    Delivery

    This Site is only for delivery of products to customers within Nigeria. We make every effort to deliver goods within the estimated timescales set out on our Site; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence.

    You agree not to hold the seller liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these Terms and Conditions of Sale if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.

    Our Delivery Policy is as contained in the document titled “Delivery Policy” on our Site.

    Contract for deferred Payment

    Upon receipt and certifying of goods purchased from “us” you are obliged to fill a delivery form which states goods were received in good condition

    Return Policy

    Our Return Policy is as contained in the document titled “Return Policy” on our Site

    Indemnity

    You agree to indemnify us, our affiliates, officers, directors, agents and/or employees, as the case may be, free from any claim or demand, including reasonable legal fees, related to your breach of these Terms and Conditions of Sale.

    Applicable Law and Jurisdication

    These Terms and Conditions of Sale shall be interpreted and governed by the laws in force in the Federal Republic of Nigeria. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Nigeria and to waive any objections based upon venue.

    Arbitration

    Any controversy, claim or dispute arising out of or relating to these Terms and Conditions of Sale will be referred to and finally settled by private and confidential binding arbitration before a single Arbitrator with the arbitration held in Nigeria in English and governed by Nigeria law pursuant to the Arbitration and Conciliation Act Cap A18 Laws of the Federation of Nigeria 2004, as amended, replaced or re-enacted from time to time.

    The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Nigeria and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

    Severability

    If any portion of these Terms or Conditions of Sale is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms and Conditions of Sale and shall not affect the validity or enforceability of any other section listed in this document.

    Miscellaneous Provisions

    You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    Assigning or sub-contracting any of your rights or obligations under these Terms and Conditions of Sale to any third party is prohibited unless agreed upon in writing by the seller.

    We reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms and Conditions of Sale to any third party.

    Welcome to AltMobile!

    These Terms and Conditions serve as the agreement between you and Sterling Bank Plc (“Sterling”, “we”, “us”), which governs your use of the Alt Mobile subscription service made available by Sterling through its Alternative Finance Window. 

    Please read these Terms and Conditions (“Terms”) carefully before subscribing to the service. These terms govern and apply to your use of the services provided by Alt Mobile. By registering and subscribing to this service, you agree to be bound by these Terms, and you indicate your continued acceptance of these Terms.

    1.       ABOUT ALTMOBILE

    AltMobile is a financial mobile product (the “Platform”) created by Sterling to provide her subscribers with access to the newest mobile devices on a lease financing arrangement. AltMobile also provides its subscribers with the option to upgrade the devices leased on the Platform by swapping the device for a newer model. 

    The offerings of AltMobile include but not limited to – mobile devices leasing, financing of newer mobile devices under a lease to own arrangement, seamless mobile upgrade on a new instalment fees structure– this affords the subscribers with option of swapping their mobile devices with newer versions. 

    The Benefits of the leasing Mobile devices on the Platform include but not limited to:

    • Reduces the burden of fixing damaged devices, including water and screen damage from the Subscribers.
    • Reduces the burden of payment on a stolen or lost device in accordance with the applicable insurance policy.
    • Reducing the depletion of cashflow in purchasing a premium device.
    • The Bank also has a mobile locking feature that affords protection when the devices are stolen or lost. 
    2.       ACCESS TO THE SERVICE 

    To be eligible to use the service you must;

    • If an individual, be 18 years or above.
    • Be physically resident in the Federal Republic of Nigeria  Own a Nigerian bank account with any bank in Nigeria.    
    • If a corporate body, be registered with the Corporate Affairs Commission.
    • Qualify under the bank’s credit risk criteria.
    3.       USE OF THE PLATFORM 
    1. You confirm that you are at least 18 years of age or are accessing the Platform under the supervision and permission of a parent or legal guardian.
    2. We grant you a non-transferable, revocable and non-exclusive license to use this Platform, in accordance with these Terms., for such things as: shopping for mobile devices displayed on the Platform, gathering information regarding our products and services and making purchases.
    3. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance.
    4. These Terms specifically prohibit actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this Platform, gathering or altering any underlying software code, infringing any intellectual property rights. This list is non-exhaustive and similar actions are also strictly prohibited.
    5. Any breach of these Terms shall result in the immediate revocation of the license granted in this paragraph without prior notice to you. Should we determine at our sole discretion that you are in breach of any of these conditions, we reserve the right to deny you access to this Platform and its contents and do so without prejudice to any available remedies at law or otherwise.
    6. Certain services and related features that may be made available on the Platform may require registration or subscription. You will be required to subscribe before accessing those features.
    7. Should you choose to register or subscribe to any of such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Platform is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur using his/her password or account.
    8. Both parties agree that browsing the Platform and gathering information regarding the Services provided by the seller does not constitute an offer to sell, but merely an invitation to treat. The parties accept that an offer is only made once you have selected the item you intend to purchase, chosen your preferred payment method, proceeded to the checkout and completed the checkout process. You agree that the acceptance of the offer is not made when the vendor contacts you by phone or by email to confirm that the order has been placed online.
    9. Your offer is only accepted when we dispatch the product to you and inform you either by email or by phone of the dispatch of your ordered product. Before your order is confirmed, you may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. Please note that there are cases when an order cannot be processed for various reasons. The Platform reserves the right to refuse or cancel any order for any reason at any given time.
    10. The Platform contains ads and promotional contents, by accepting to use this Platform, you agree to receive promotional emails from the Platform. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.
    11. The platform facilitates credit for the procurement of Mobile devices; an offer letter will be provided when this credit process is completed. Please read carefully and accept the terms of the Offer to enable you to qualify for the facility.
    4.       DURATION OF THE CONTRACT 

    When you lease a device in the Platform, the Contract will commence on the day you receive your device and will continue for a period of 24 months.  

    You may choose to upgrade your device after a minimum period of 12 months. Upon upgrade, a new contract tenor of 24 months shall commence for the newer device. Should you choose not to upgrade your device.. 

    5.       THE SERVICES 

    To access the service, you must fill out an application form and upon meeting our requirements an offer letter will be sent to you.

    For the Lease to Own services:

    After you have applied for a mobile device from the list of mobile devices available on the Platform, the Bank would either accept or decline to finance the lease . Where the bank agrees to finance the lease , your contract with the Bank shall commence immediately. 

    You will be advised of the sum to be debited to your account on a monthly installment basis for 24 months. By accepting these terms, you authorize the Bank to debit your account monthly for the subscription fees.

    For the Mobile Upgrade services:

    This feature is only available to you after 12 months of use of the device under the 24 months lease to own services. At the point of device upgrade, you shall notify us of your intention to upgrade the mobile device and choose from the available mobile devices, what model you want to upgrade your device to. You shall be required to reset your phone to its factory setting and return the device to us in good working condition (acceptable to the bank or her partners) along with the box it came in for the phone swap.

    6.    DELIVERY OF THE DEVICE

    This Platform is only for delivery of products to customers within Nigeria. We make every effort to deliver goods within the estimated timescales set out on our Platform; however, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timeframes where they did not occur due to our fault or negligence. Our Delivery Policy is as contained in the table below. 

    Location

    Transit Time

    Within Lagos

    1-5 working days 

    Outside Lagos

    3-14 working days 

    You will be required to provide your address for delivery of the devices after you have fulfilled all the conditions under the contract. 

    Delivery will be done by our logistics partners. 

    We advise that you take delivery of the mobile device(s) personally. You will be required to show proof of identity before receipt of the devices. However, you may via a written instruction request us to deliver the device to a third party. Proof of identify will be required from such third party before delivery is made.

    By signing the waybill, you are confirming that you have accepted delivery.

    The delivery fee will be communicated to you through any of our communication channels and upon payment, delivery is initiated.-

    Should you be unable to receive the delivery personally, you must inform us by mail or any appropriate written channel nominating your authorized representative to accept the device on your behalf.

    Should you prefer to pick up the device from our logistic partner you must inform us by mail or any appropriate written channel and you will be advised of the pick up location.

    You shall remain personally liable for delivery of the device to, and all actions of, your authorized representative.

    7.       RETURN POLICY

    Our Return Policy is:

    1. For orders that support delivery, customers can cancel within 1 hour after placing the order.
    2. Customers will be given the opportunity to change their address for orders cancelled because the recipient is not at the address at the time.
    3. Orders that were received in damaged conditions or are inaccurate i.e wrong colour, wrong storage specification should be reported within 7 days of receipt of the mobile device and the orders would be replaced after investigations.
    4. Any returned device that was damaged through customers misuse would not be accepted.
    5. The customer, partner and admin would be notified via email on all successful cancellations.
    6. You are entitled to a one year warranty on any manufacturer related issues with the device. 
    8.       PAYMENT TERMS 
    1. We are determined to provide the most accurate pricing information on the Platform to our users; however, errors may occur, such as cases when the price of an item is not displayed correctly on the Platform. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether the order has been confirmed and your credit/debit card charged or not.
    2. In the event that we are unable to provide the services, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the products.
    3. When you initiate a payment by entering the required details in the Platform, you explicitly give your consent and authorize us to make the payment on the details you have provided. It is your responsibility to check that all details are accurate; we will not be liable where wrong details are provided by you.
    4. Payment under this contract shall be in monthly installments. By subscribing to this service on the platform, you irrevocably instruct us to debit your account monthly for the advised installment payments.
    5. The billing cycle begins from the commencement date and will continue until the end of 24 months. You may choose to cancel your subscription before the end of the 24 months tenor, however, such cancellation can only be effected after 12 months.

    Upon cancellation, you must return the device to the Bank in good condition. Such good condition shall be determined by the Bank.

    9.       TERMINATION
    • You may cancel the contract at any time on 20 business days written notice to Sterling. In the event of an early termination of the contract, you will be liable for:
      • Payment of the outstanding value of the facility still owed to Sterling
      • Any usage fees owing to Sterling as at the date of cancellation of the Contract
    • In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate these Terms or revoke any or all of your rights granted under these Terms.
    • Upon any termination of this Agreement, you shall immediately cease all access to and use of the Platform and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s)(if any) and account identification issued to you and deny your access to and use of this Platform in whole or in part.
    • Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the owner of the Platform shall not be liable to you or to any other person as a result of any such suspension or termination.
    • Without affecting your obligation to repay the facility, if you are dissatisfied with the Platform or with any terms, conditions, rules, policies, guidelines, or practices of operating the Platform, your sole and exclusive remedy is to discontinue using the Platform.
    10.     RISK AND OWNERSHIP 
    • After lease from the Platform Sterling will retain ownership of the mobile device until you have paid the full price owed to us.
    • If you cancel the contract before the expiry of the duration, Sterling will own the device until you have paid the outstanding device fees owing to us and where applicable the usage fee.
    • You will be responsible for the device from the date on which we deliver the device to you. If your device is lost, damaged or stolen, you must notify us immediately and we will blacklist the Device.
    • You are eligible for insurance coverage of 60% of repair cost in the instance of damage and 80% of Replacement cost in instance of theft. You will be required to cover the balance of the costs not covered by the insurance policy.
    • You are advised to take preventative measures to protect the device (i.e Screen guards, phone cases etc). If the device is discovered to have suffered minor infractions such as scratches at the point of upgrade, you will be required to either make up the difference on the projected resale value (60%) or continue repayment up to 24 months.
    • Incase of damage or defects necessitating repairs, the device can only be repaired by our authorized repair partners as will be advised to you.
    11.     MODIFICATIONS TO THE TERMS

    We may change these terms from time to time. This is solely at our discretion. Please check the Terms regularly for updates as changes shall be effective immediately, and we may indicate the date of such revision.

    In addition, we may change, suspend or discontinue any aspect of the Services at any time. We may also impose limits on certain services or restrict your access to parts or all of the Platform or the Services provided without notice or liability.

    You are free to decide whether or not to accept a revised version of these Terms, but accepting these Terms, as revised, is required for you to continue accessing or using the Platform and Services. If you do not agree to these Terms or any revised version of these Terms, your sole recourse is to terminate your access or use of the Services. Except as otherwise expressly stated by us, your access and use of the Services are subject to, and constitute your acceptance of, the version of these Terms in effect at the time of your access or use.

    Your failure to accept the modified terms shall not affect any liability and obligation you owe to us. You shall only be prevented from accessing further services on the Platform.

    12.     USER SUBMISSIONS
    • Where you provide information, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) we will be at liberty to use such Submission at our discretion In addition to the rights applicable to any Submission, when you post comments or reviews to the Platform, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content.
    • You shall not use a false e-mail address, pass off as another person or otherwise mislead us or third parties as to the origin of any submissions.
    • We may, but shall not be obligated to, remove or edit any submissions.
    • By completing an order or signing up, you agree to receive
    • emails associated with finalizing your order, which may contain relevant offers from third parties,
    • emails asking you to review or rate Sterling, Sterling Alternate Finance and your purchase.
    • Promotional emails, SMS and push notifications from us.
    13. Device Swap Terms on the website:
    • Device Eligibility: Only eligible devices, as determined by AltMobile, qualify for trade-in.
    • The device must be in working condition, with no activation locks or outstanding financial obligations.
    • Valuation & Offer: All trade-in offers are indicative and subject to change based on the device’s condition.
    • The final valuation will be confirmed upon physical inspection by AltMobile.
    • Customers will be informed of the final offer, which they may accept or decline.
    • Ownership & Data Security: o Customers must confirm full ownership of the device before trade-in.
    • It is the customer’s responsibility to back up and erase all personal data before submitting the device.
    • AltMobile is not liable for any data loss or security breaches after the device has been submitted.
    • Trade-In Application & Approval: o Customers must complete the trade-in application and submit any required supporting documents.
    • Approval is subject to AltMobile’s review and discretion. V.Payment & Credit Application: If the trade-in is part of a new device purchase, the agreed trade-in value will be applied to the customer’s payment or financing plan.
    • Where applicable, any outstanding balance must be settled before completing the trade-in process.
    • Non-Return Policy: o Once a customer accepts the final valuation and completes the trade-in, the device cannot be returned.
    • General Terms: o AltMobile reserves the right to modify or terminate the trade-in program at any time.

    Any disputes will be handled in accordance with AltMobile’s dispute resolution policies.

    By proceeding with the trade-in, the customer acknowledges and agrees to these terms.

    14.     INFORMATION AVAILABLE ON PLATFORM
    1. You accept that the information contained in this Platform is provided “as is” and “as available”, and it is intended for information purposes only.
    2. Product representations expressed on this Platform are those of the approved vendors and are not made by us. We shall permit vendors to display their products on our Platform to enable you view and select the products according to your specification. You agree that whatever product your select was done without any duress and that you have considered the product to suite your purpose before ordering the goods.
    3. Submissions or opinions expressed on this Platform are those of the individual posting such content and may not reflect our opinions.
    15.     ACCESSIBILITY OF PLATFORM

    Our aim is always to ensure accessibility to the Platform; however, we make no representation of that nature and reserve the right to terminate the operation of the Platform at any time and without notice. You accept that service interruption may occur to allow for Platform improvements, scheduled maintenance or may also be due to factors beyond our control, including but not limited to network operator glitch.

    16.     LINKS AND THIRD-PARTY PLATFORMS

    We may include links to third party Platforms on the Platform from time to time. However, the existence of a link to another Platform should not be considered as an affiliation or a partnership with a third party or viewed as an endorsement of a particular Platform unless explicitly stated otherwise. We take reasonable steps to verify these third party links, but we advise that you investigate and accept their terms and conditions before accessing their service offerings. These linked Platforms are not under our control and we accept no responsibility for any content, including, but not limited to, information, products and services, available on third party Platforms. Creating a link to this Platform or referencing our URL is strictly forbidden without our prior written consent. Furthermore, we reserve the right to revoke our consent without notice or justification.

    17.     SECURITY

    You are responsible for keeping your security information secure and confidential. You agree not to disclose your password or PIN to any other person and shall remain liable for any unauthorized disclosure, loss or compromise of your PIN or password, so you must not share these with other people, even if you think they work for us.

    18.     INTELLECTUAL PROPERTY

    All intellectual property rights and database rights, whether registered or unregistered, information content on the Platform and all the Platform design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us or our licensors. Any unauthorized use of the material and content of this Platform is strictly prohibited, and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

    19.     DATA PROTECTION

    We take your privacy very seriously. Consequently, we are committed to complying with the Nigerian Data Protection Regulation 2019 with regards to protecting your data. You understand that by using the Services, you consent to the collection, use, storage, and disclosure of your information in accordance with the Bank privacy policy, available on our Platform.

    20.     INDEMNITY

    You agree to defend, indemnify, and hold harmless AltMobile and Sterling Bank Plc, its employees, officers, directors, agents, its affiliates and third-party service providers from and against any and all claims, suits, liabilities, damages (actual and consequential), losses, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising from or in any way related to any claims relating to your use of the Services, violation of these Terms, applicable law or any third-party rights or claims, or your fraud or willful misconduct. Such indemnified parties reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate in asserting any available defenses.

    21.     ACCEPTANCE OF ELECTRONIC DOCUMENTS

    You agree that all agreements, notices, disclosures, records, and other communications for all services provided to you under these Terms and in connection with your relationship with us (collectively, “Communications”) that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    22.     LIMITATION OF LIABILITY

    Under no circumstances shall we, our licensors or any third party content/ service provider be liable for any punitive, exemplary, consequential, incidental, indirect or special damages (including, without limitation, any personal injury, loss profits, business interruption, loss data or otherwise) arising from or in connection with the performance of the services, your use of or inability to use the services, whether by a breach of contract, negligence, strict liability, malpractice or otherwise, even if such party has been advised of the possibility of such damages.

    23.     DISCLAIMERS

    To the maximum extent permitted by law, we disclaim all implied warranties with regard to the App. We do not promise that the information, content or materials displayed on the App are accurate, sufficient or error-free. We do not promise that the information on our system is, when accessed by you, up-to-date or complete. The App and software are provided “as is” and “as available” without warranty of any kind.

    In no event, under no legal or equitable theory (whether tort, contract, strict liability or otherwise), shall we or any of our respective employees, directors, officers, agents or affiliates, be liable hereunder or otherwise for any loss or damage of any kind, direct or indirect, in connection with or arising from the use of the Platform / services or our agreement with you concerning the services, including, but not limited to, (i) the use of or inability to use the Platform, the service, or the content, (ii) any transaction conducted through or facilitated by the Platform; (iii) any claim attributable to errors, omissions, or other inaccuracies in the Platform, the service and/or the content (iv) unauthorized access to or alteration of your transmissions or data, or (v) any other matter relating to the Platform, the service, or the content, and any compensatory, direct, consequential, incidental, indirect, special or punitive damages, lost anticipated profits, loss of goodwill, loss of data, business interruption, accuracy of results, or computer failure or malfunction, even if we have been advised of or should have known of the possibility of such damages.

    24.     FORCE MAJEURE 

    To the fullest extent permitted under applicable law, we will be excused from performance under these Terms for any period that we are prevented from or delayed in performing any obligations pursuant to this Terms, in whole or in part, as a result of a Force Majeure Event. For purposes of this section, “Force Majeure Event” means an event or series of events caused by or resulting from any of the following: (a) weather conditions or other elements of nature or acts of God; (b) acts of war, acts of terrorism, insurrection, riots, civil disorders or rebellion; (c) quarantines or embargoes, (d) labor strikes; (e); (f) unauthorized access to our  information technology systems by third parties; or (g) other causes beyond our reasonable control and contemplation.

    25.     WAIVER

    No waiver by us of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

    26.     SEVERABILITY 

    If any provision in these terms is judicially determined to be illegal, unenforceable, or invalid in whole or in part for any reason, such illegal, unenforceable, or invalid provisions or part(s) of the same shall be stricken from these terms, and such provision shall not affect the legality, enforceability, or validity of the remainder of these terms. The stricken provision may be replaced, to the extent possible, with a legal, enforceable, and valid provision that is as similar in term to the stricken provision as is legally possible.

    27.     FEEDBACK RELEASE

    We may from time to time reach out to Clients/Users to provide feedback/testimonials in respect of our Services. This would usually involve the use of your images, biographical information, recordings, video/audio clips (the “Material”). You acknowledge that the Material may be used in diverse settings within an unrestricted geographic area. You hereby release Sterling Bank Plc, its representatives, employees, managers, members, officers, parent companies, subsidiaries, and directors, from all claims and demands arising out of or in connection with any use of the Material, including, without limitation, all claims for invasion of privacy, infringement of your right of publicity, defamation and any other personal and/or property rights. Additionally, you waive any right to royalties or other compensation arising or related to the use of the Material.

    28.     WAIVER OF INTEREST 

    The Bank and the Customer agree that to the extent that any court, contract or statute would impose any obligation to pay or recover interest, the bank and the customer each irrevocably and unconditionally waive any entitlement to recover interest from the other.

    29.     GOVERNING LAW AND DISPUTE RESOLUTION 

    These Terms and your use of the Platform shall be governed by the general principles of Islamic commercial jurisprudence and the laws of the Federal Republic of Nigeria.

    The Parties agree that any dispute arising under or in connection with the validity, interpretation, and performance of this Agreement that cannot be resolved amicably by the Parties through negotiation within thirty (30) days shall be referred to mediation at the Lagos Multi-Door Courthouse (LMDC) for resolution under the provisions of the Lagos State Multi-Door Courthouse (LMDC) Law 2007 or its extant law.

    30.     CONTACT US

    We will be pleased if you notify us of any inquiries or issues regarding these Terms, because this gives us the opportunity to seek a suitable solution. It also gives us the opportunity to improve the service/products offered to you and other customers. We also have an internal complaints procedure to effectively and promptly address any complaints. You may reach us by sending a mail to [email protected] and or calling us on 0700-100505

    Terms of use

    Introduction

    Welcome to Altdrive website (the ‘Site’). These ‘Terms and Conditions’ apply to the Site, and all its internet operations. The Cost-plus contract is utilized for purchases made on this site.

    This website is owned and operated by The Alternative Bank. For this website, “seller”, “we”, “us” and “our” all refer to the The Alternative Bank, Altdrive and altdrive.ng.

    The Alternative Bank reserves the right, to change, modify, add, or remove portions of both the Terms and Conditions of use and the Terms and Conditions of Sale at any time. Changes will be effective when posted on the Site with no other notice provided.

    Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes.

    Kindly review the Terms and Conditions listed below diligently prior to using this website as your use of the website indicates your agreement to be wholly bound by the Terms and Conditions without modification.

    You agree that if you are unsure of the meaning of any part of or have any question regarding the Terms and Conditions you will not hesitate to contact us for clarification.

    These Terms and Conditions fully govern the use of this website. No extrinsic meaning or interpretation, whether oral or written, will be incorporated.

    Terms and Conditions of Use

    Use of the Site

    You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.

    Both parties agree that this website may only be used in accordance with these Terms and Conditions of Use. If you do not agree with the Terms and Conditions of use or do not wish to be bound by them, you agree to refrain from using this website.

    We grant you a non-transferable, revocable and non-exclusive license to use this Site, in accordance with the Terms and Conditions of Use, for such things as: shopping for personal items sold on the site, gathering prior information regarding our products and services and making purchases. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance.

    These Terms and Conditions of Use specifically prohibit actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights. This list is non-exhaustive and similar actions are also strictly prohibited.

    Any breach of these Terms and Conditions of Use shall result in the immediate revocation of the license granted in this paragraph without prior notice to you. Should we determine at our sole discretion that you are in breach of any of these conditions, we reserve the right to deny you access to this website and its contents and do so without prejudice to any available remedies at law or otherwise.

    Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe to any of such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure.

    The account owner is entirely responsible for all activities that occur using his/her password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

    During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.

    User Submissions

    Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you.

    In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content.

    You shall not use a false e-mail address, pass off as another person or otherwise mislead us or third parties as to the origin of any submissions.

    By completing an order or signing up, you agree to receive

    Emails associated with finalizing your order, which may contain relevant offers from third parties

    Emails asking you to review The Alternative Bank and your purchase, and

    Promotional emails, SMS and push notifications from The Alternative Bank.

    Information Available on Website

    You accept that the information contained in this website is provided “as is, where is”, is intended for information purposes only and that it is subject to change without notice. Although we take reasonable steps to ensure the accuracy of information and we believe the information to be reliable when posted, it should not be relied upon and it does not in any way constitute either a representation or a warranty or a guarantee. Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.

    Accessibility of Websites

    Our aim is to ensure accessibility to the website at all times, however we make no representation of that nature and reserves the right to terminate the website at any time and without notice. You accept that service interruption may occur to allow for website improvements, scheduled maintenance or may also be due to factors beyond our control.

    Links and Third Party Websites

    We may include links to third party websites at any time. However, the existence of a link to another website should not be considered as an affiliation or a partnership with a third party or viewed as an endorsement of a particular website unless explicitly stated otherwise.

    In the event the user follows a link to another website, he or she does so at his or her own risk. We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites.

    Creating a link to this website is strictly forbidden without our prior written consent. Furthermore, we reserve the right to revoke our consent without notice or justification.

    Intellectual Property

    Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us or our licensors.

    Any unauthorized use of the material and content of this website is strictly prohibited, and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

    Data Protection

    Any personal information collected in relation to the use of this website will be held and used in accordant with our Privacy Policy, which is available on our Site.

    Indemnity

    You agree to indemnify and hold us, our affiliates, officers, directors, agents and/or employees, as the case may be, free from any claim or demand, including reasonable legal fees, related to your breach of these Terms of Use and User Agreement.

    Applicable Law and Jurisdication

    These Terms and Conditions of Use shall be interpreted and governed by the laws in force in the Federal Republic of Nigeria. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Nigeria and to waive any objections based upon venue.

    Arbitration

    Any controversy, claim or dispute arising out of or relating to these Terms and Conditions of Use will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Nigeria in English and governed by Nigeria law pursuant to the Arbitration and Conciliation Act Cap A18 Laws of the Federation of Nigeria 2004, as amended, replaced or re-enacted from time to time.

    The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Nigeria and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

    Termination

    In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions of Use or revoke any or all of your rights granted under the Terms and Conditions of Use.Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part.

    Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the owner of the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of operating the Site, your sole and exclusive remedy is to discontinue using the Site.

    Severability

    If any portion of these terms or conditions is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms and Conditions of Use and shall not affect the validity or enforceability of any other section listed in this document.

    Miscellaneous Provisions

    You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    Assigning or sub-contracting any of your rights or obligations under these Terms and Conditions of Use to any third party is prohibited unless agreed upon in writing by the seller.

    We reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms and Conditions of Use to any third party.

    Terms and Conditions of Sale

    General

    You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. You agree that if you are unsure of the meaning of any part of the Terms and Conditions of Sale, you will not hesitate to contact us for clarification prior to making a purchase.

    These Terms and Conditions of Sale fully govern the sale of goods and services purchased on this Site. No extrinsic evidence, whether oral or written, will be incorporated.

    Formation of Contract

    Both parties agree that browsing the website and gathering information regarding the services provided by the seller does not constitute an offer to sell, but merely an invitation to treat. The parties accept that an offer is only made once you have selected the item you intend to purchase, chosen your preferred payment method, proceeded to the checkout and completed the checkout process.

    Both parties agree that the acceptance of the offer is not made when the seller contacts you by phone or by email to confirm that the order has been placed online. Your offer is only accepted when we dispatch the product to you and inform you either by email or by phone of the dispatch of your ordered product.

    Before your order is confirmed, you may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

    Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time.

    Acceptance of Electronic Documents

    You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    Payment and Pricing

    We are determined to provide the most accurate pricing information on the Site to our users; however, errors may occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

    We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. In the event that we are unable to provide the services, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the products.

    Delivery

    This Site is only for delivery of products to customers within Nigeria. We make every effort to deliver goods within the estimated timescales set out on our Site; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence.

    You agree not to hold the seller liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these Terms and Conditions of Sale if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.

    Our Delivery Policy is as contained in the document titled “Delivery Policy” on our Site.

    Contract for deferred Payment

    Upon receipt and certifying of goods purchased from “us” you are obliged to fill a delivery form which states goods were received in good condition

    Indemnity

    You agree to indemnify us, our affiliates, officers, directors, agents and/or employees, as the case may be, free from any claim or demand, including reasonable legal fees, related to your breach of these Terms and Conditions of Sale.

    Applicable Law and jurisdiction

    These Terms and Conditions of Sale shall be interpreted and governed by the laws in force in the Federal Republic of Nigeria. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Nigeria and to waive any objections based upon venue.

    Arbitration

    Any controversy, claim or dispute arising out of or relating to these Terms and Conditions of Sale will be referred to and finally settled by private and confidential binding arbitration before a single Arbitrator with the arbitration held in Nigeria in English and governed by Nigeria law pursuant to the Arbitration and Conciliation Act Cap A18 Laws of the Federation of Nigeria 2004, as amended, replaced or re-enacted from time to time.

    The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Nigeria and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

    Severability

    If any portion of these Terms or Conditions of Sale is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms and Conditions of Sale and shall not affect the validity or enforceability of any other section listed in this document.

    Miscellaneous Provisions

    You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    Assigning or sub-contracting any of your rights or obligations under these Terms and Conditions of Sale to any third party is prohibited unless agreed upon in writing by the seller.

    We reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms and Conditions of Sale to any third party.

    The Alternative Bank 2026 • All rights reserved

    ALTPOWER: TERMS & CONDITIONS

    Introduction

    Welcome to AltPower website (the “Site”). These “Terms and Conditions” apply to the Site, and all its internet operations. The Cost-plus contract is utilized for purchases made on this site.

    This website is owned and operated by Sterling Bank Plc. through its Non-Interest Banking window; The Alternative Bank. For this website, “seller”, “we”, “us” and “our” all refer to the Sterling Bank Plc, AltPower and altpower.ng.

    Sterling Bank reserves the right, to change, modify, add, or remove portions of both the Terms and Conditions of use and the Terms and Conditions of Sale at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes. Kindly review the Terms and Conditions listed below diligently prior to using this website as your use of the website indicates your agreement to be wholly bound by the Terms and Conditions without modification.

    You agree that if you are unsure of the meaning of any part of or have any question regarding the Terms and Conditions you will not hesitate to contact us for clarification.

    These Terms and Conditions fully govern the use of this website. No extrinsic meaning or interpretation, whether oral or written, will be incorporated.

    Terms and Conditions of Use

    USE OF THE SITE

    You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.

    Both parties agree that this website may only be used in accordance with these Terms and Conditions of Use. If you do not agree with the Terms and Conditions of use or do not wish to be bound by them, you agree to refrain from using this website.

    We grant you a non-transferable, revocable and non-exclusive license to use this Site, in accordance with the Terms and Conditions of Use, for such things as: shopping for personal items sold on the site, gathering prior information regarding our products and services and making purchases. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance.

    These Terms and Conditions of Use specifically prohibit actions such as accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights. This list is non-exhaustive, and similar actions are also strictly prohibited.

    Any breach of these Terms and Conditions of Use shall result in the immediate revocation of the license granted in this paragraph without prior notice to you. Should we determine at our sole discretion that you are in breach of any of these conditions, we reserve the right to deny you access to this website and its contents and do so without prejudice to any available remedies at law or otherwise.

    Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe to any of such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure.

    The account owner is entirely responsible for all activities that occur using his/her password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

    During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.

     

    USER SUBMISSIONS

    Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you.

    In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content.

     You shall not use a false e-mail address, pass off as another person or otherwise mislead us or third parties as to the origin of any submissions. We may, but shall not be obligated to, remove or edit any submissions.

    By completing an order or signing up, you agree to receive

    1. Emails associated with finalizing your order, which may contain relevant offers from third parties,
    2. Emails asking you to review altbank and your purchase, and
    3. Promotional emails, SMS and push notifications from altbank. 
    INFORMATION AVAILABLE ON WEBSITE

    You accept that the information contained in this website is provided “as is, where is”, is intended for information purposes only and that it is subject to change without notice. Although we take reasonable steps to ensure the accuracy of information, and we believe the information to be reliable when posted, it should not be relied upon, and it does not in any way constitute either a representation or a warranty or a guarantee.

    Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.

    ACCESSIBILITY OF WEBSITE

    Our aim is to ensure accessibility to the website at all times, however we make no representation of that nature and reserves the right to terminate the website at any time and without notice. You accept that service interruption may occur to allow for website improvements, scheduled maintenance or may also be due to factors beyond our control.

    LINKS AND THIRD-PARTY WEBSITES

    We may include links to third party websites at any time. However, the existence of a link to another website should not be considered as an affiliation or a partnership with a third party or viewed as an endorsement of a particular website unless explicitly stated otherwise.

    In the event the user follows a link to another website, he or she does so at his or her own risk. We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites.

    Creating a link to this website is strictly forbidden without our prior written consent. Furthermore, we reserve the right to revoke our consent without notice or justification.

    INTELLECTUAL PROPERTY

    Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us or our licensors.

    Any unauthorized use of the material and content of this website is strictly prohibited, and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

    DATA PROTECTION

    Any personal information collected in relation to the use of this website will be held and used in accordance with our Privacy Policy, which is available on our Site.

    INDEMNITY

    You agree to indemnify and hold us, our affiliates, officers, directors, agents and/or employees, as the case may be, free from any claim or demand, including reasonable legal fees, related to your breach of these Terms of Use and User Agreement.

    APPLICABLE LAW AND JURISDICTION

    These Terms and Conditions of Use shall be interpreted and governed by the laws in force in the Federal Republic of Nigeria. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Nigeria and to waive any objections based upon venue.

    ARBITRATION

    Any controversy, claim or dispute arising out of or relating to these Terms and Conditions of Use will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Nigeria in English and governed by Nigeria law pursuant to the Arbitration and Conciliation Act Cap A18 Laws of the Federation of Nigeria 2004, as amended, replaced or re-enacted from time to time.

    The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Nigeria and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

    TERMINATION

    In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions of Use or revoke any or all your rights granted under the Terms and Conditions of Use.

    Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part.

    Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the owner of the Site shall not be liable to you or to any other person as a result of any such suspension or termination.

    If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of operating the Site, your sole and exclusive remedy is to discontinue using the

    Site.

    SEVERABILITY

    If any portion of these terms or conditions is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms and Conditions of Use and shall not affect the validity or enforceability of any other section listed in this document.

    MISCELLANEOUS PROVISIONS

    You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    Assigning or sub-contracting any of your rights or obligations under these Terms and

    Conditions of Use to any third party is prohibited unless agreed upon in writing by the seller.

    We reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms and Conditions of Use to any third party.

    Terms and Conditions of Sale

    GENERAL

    You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. You agree that if you are unsure of the meaning of any part of the Terms and Conditions of Sale, you will not hesitate to contact us for clarification prior to making a purchase.

    These Terms and Conditions of Sale fully govern the sale of goods and services purchased on this Site. No extrinsic evidence, whether oral or written, will be incorporated.

    FORMATION OF CONTRACT

    Both parties agree that browsing the website and gathering information regarding the services provided by the seller does not constitute an offer to sell, but merely an invitation to treat. The parties accept that an offer is only made once you have selected the item you intend to purchase, chosen your preferred payment method, proceeded to the checkout and completed the checkout process.

    Both parties agree that the acceptance of the offer is not made when the seller contacts you by phone or by email to confirm that the order has been placed online. Your offer is only accepted when we dispatch the product to you and inform you either by email or by phone of the dispatch of your ordered product.

    Before your order is confirmed, you may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

    Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time.

     

    ACCEPTANCE OF ELECTRONIC DOCUMENTS

    You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    PAYMENT AND PRICING

    We are determined to provide the most accurate pricing information on the Site to our users; however, errors may occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

    We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. In the event that we are unable to provide the services, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the products.

    DELIVERY

    This Site is only for delivery of products to customers within Nigeria. We make every effort to deliver goods within the estimated timescales set out on our Site; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence.

    You agree not to hold the seller liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these Terms and Conditions of Sale if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable    control.

    Our Delivery Policy is as contained in the document titled “Delivery Policy” on our Site.

    CONTRACT FOR DEFERRED PAYMENT

    Upon receipt and certifying of goods purchased from “us” you are obliged to fill a delivery form which states goods were received in good condition

    RETURN POLICY

    Our Return Policy is as contained in the document titled “Return Policy” on our Site.

    INDEMNITY

    You agree to indemnify us, our affiliates, officers, directors, agents and/or employees, as the case may be, free from any claim or demand, including reasonable legal fees, related to your breach of these Terms and Conditions of Sale.

    APPLICABLE LAW AND JURISDICTION

    These Terms and Conditions of Sale shall be interpreted and governed by the laws in force in the Federal Republic of Nigeria. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Nigeria and to waive any objections based upon venue.

    ARBITRATION

    Any controversy, claim or dispute arising out of or relating to these Terms and Conditions of Sale will be referred to and finally settled by private and confidential binding arbitration before a single Arbitrator with the arbitration held in Nigeria in English and governed by Nigeria law pursuant to the Arbitration and Conciliation Act Cap A18 Laws of the Federation of Nigeria 2004, as amended, replaced or re-enacted from time to time.

    The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Nigeria and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

    SEVERABILITY

    If any portion of these Terms or Conditions of Sale is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms and Conditions of Sale and shall not affect the validity or enforceability of any other section listed in this document.

    MISCELLANEOUS PROVISIONS

    You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    Assigning or sub-contracting any of your rights or obligations under these Terms and

    Conditions of Sale to any third party is prohibited unless agreed upon in writing by the seller.

    We reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms and Conditions of Sale to any third party.

     

    Our promise is to prioritise you above all else, cater to your unique needs and go beyond your expectations, always!

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    Copyright © 2025, The Alternative Bank.

    Licensed by the Central Bank of Nigeria 

    The Alternative Bank is an independent financial organization in the Non-interest Banking (NIB) sector. If you receive services from, or if you have any other questions, please reach out to us via any of our contact channels. Registered address: 20 Marina, Lagos. Financial operations on the Alternative Bank is authorised and regulated by the Central Bank of Nigeria. License to commence operations was granted in 2014. Trading and investment products provided by  the Alternative Bank is wholly owned.

    We are dedicated to ensuring adherence to Non-Interest Banking principles through the appointment of an Advisory Committee of Experts (ACE). The ACE is tasked with the review and approval of all our products and processes after ensuring full compliance with NIB principles.

    Need help? Chat with us!

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    Abubakar Muhammad Musa

    Summary

    Abubakar Muhammad Musa is currently a Sharia Advisor and Consultant for SHAPE Knowledge Services a consulting firm based in Kuwait. He has been involved in product development, Sharia research and approval of Islamic banking products for different clients. His work covers retail banking, corporate banking and project finance deals.

    Formerly, Abubakar worked as a Researcher in different units at International Shariah Research Academy for Islamic Finance (ISRA) in Kuala Lumpur, Malaysia. Besides his primary assignments in ISRA, he taught Shariah Rules in Financial Transactions to Chartered Islamic Finance Professional (CIFP) Masters online Students of International Centre for Education in Islamic Finance (INCEIF), Malaysia. He also taught MBA and BBA Students different Islamic Banking and Finance Subjects at University College of Bahrain.

    Abubakar holds two Diplomas with distinction, one in Islamic Law and the other in Arabic Language from Al-Imam University Riyadh. He also holds LLB (Hons) degree in Shariah from the same University. He successfully completed his (CIFP) Professional Masters Degree Programme at (INCEIF), Malaysia. He had his internship program on Islamic Banking & Finance at Fajr Capital in Kuala Lumpur. During the programme, Abubakar conducted research relating to product structuring and market development.

    Abdurraheem Ahmad Sayi

    Summary

    Abdurraheem Ahmad Sayi is a legal practitioner and Consultant of over 16 years of active legal practice. He is currently the principal partner, A.A. Sayi & Co. (Qist Chambers) and Qadi, Independent Shari’ah Panel of Lagos State – a platform, through which he has delivered several judgments of in-depth analysis, widely applauded by leading legal and intellectual icons, including learned Judges, professors of law and Islamic Studies.

    He is the Executive Director/C.E.O., ClearPath Islamic Centre (Incorporated), Lekki-Lagos and Chief Imam, SilverPoint Central Mosque, Badore, Ajah-Lagos. Fondly called Imam Sayi, Abdurraheem is the designate Chairman, Shari’ah Advisory Committee, Mutual Benefit Takaaful.

    Imam Sayi has also authored a few works, some of which include: The Financial Obligations: a compendium of essays on monetary or material obligations under Islamic Law and Waqf (Charity Endowment): The Governing Principles.

    He holds a Certificate on Improving Personal Effectiveness from the Lagos Business School (Pan African University) and he is a recipient of numerous awards and certificates of merits.

    Abdulkader Thomas

    Education:

    Master of Arts Law and Diplomacy, The Fletcher School of Law & Diplomacy.

    Bachelor of Arts Arabic & Islamic Studies, The University of Chicago.

    Shariah Board Experience:

    Bank Muscat Meethaq (2013 – 2017)

    Sterling Bank Nigeria (Since 2013)

    University Bank, USA (Since 2006)

    Summary

    Abdulkader Thomas has over 35 years of diversified financial services experience in major markets. With a Master of Arts Law and Diplomacy from The Fletcher School of Law & Diplomacy and a BA in Arabic & Islamic Studies from The University of Chicago. His areas of activity have included trade finance, real estate finance, securities and alternative finance.

    As the general manager of a foreign bank branch in New York, he secured the first US regulatory approvals of Islamic mortgage and instalment credit/sale as banking instruments. Later, he secured US regulatory approval for profit sharing deposits. Abdulkader has been involved in the successful implementation of these products in the US market. With more than 17years Shariah Board Experience in Bank Muscat Meethaq, Sterling Bank Nigeria and University Bank USA, Abdulkader has worked on IFTA projects in Europe, Africa, Southeast Asia, and an authority on Islamic deal structures and securities.

    He also serves as a director of Alkhabeer Capital in Jeddah and Chairman of Alkhabeer (DIFC). He is a member of the international advisory board of the Securities Commission of Malaysia, a published author, and an active speaker on Islamic finance.