AltBank app is a digital banking platform for seamless services like account creation, transfers, airtime and data purchase, bill payments, and card requests. It is designed to improve customer satisfaction and make transactions efficient.
1) Download and launch the AltBank app.
2) On the welcome page, select “Get Started” or “Register.”
3) Choose whether you already have an AltBank account or need to create one.
4) Provide your BVN for verification and follow the on screen prompts.
Yes. Available account types include Swift Account, Minor Account, Future Me Account for ages 15 to 18, Savings Account, and Domiciliary Account.
Tap “Forgot Password” or “Forgot PIN” on the login page. Answer your security question and verify with OTP to reset.
1) Log in to your AltBank account.
2) Go to Card Management and select “Request a Debit Card.”
3) Choose your preferred card type and delivery option, provide the details, then confirm with your PIN.
Go to Card Management and select “Card Activation.” Enter the required card details and your PIN, then verify with the OTP sent to your registered phone number.
You can fund via direct deposit, bank transfers, or by linking a card for direct funding inside the AltBank app.
Transactions above your current limit will be declined. You can increase limits from Profile settings. Extra verification may be required.
Open Transaction History and filter by date or type. Each transaction shows its status such as Completed or Pending.
In the app, go to Profile → Transaction Limits. Choose the transaction type such as Interbank or Bill Payment, answer the security question, enter your desired limit, agree to terms, and verify with PIN, card, or biometrics.
Panic Password temporarily reduces available funds to 10 percent in an emergency to help prevent unauthorized withdrawals.
Two factor authentication, secure OTP for transactions, biometrics Face ID or fingerprint for login, Panic Password, Transaction PIN and security questions, and e indemnity for transactions of one million naira and above.
Use Support in the app or reach customer service via the contact details provided within the AltBank app.
Yes. Share your referral code in your profile.
Yes. Go to Help Center in the app to raise a dispute.
Yes. You can open a Savings account inside AltBank.
Free insurance for New2Bank customers and a gold token for every interbank transfer.
Yes. You can transfer from AltBank to AltBank.
No. Only same currency transfers are supported such as USD to USD, EUR to EUR, and GBP to GBP.
Dollars 5000. British Pounds 4000. Euros 4500.
AltBank uses multi factor authentication, HTTPS, encryption at rest, and complies with PCI DSS and NDPR for data protection.
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Copyright © 2025, The Alternative Bank.
Licensed by the Central Bank of Nigeria 
The Alternative Bank is an independent financial organization in the Non-interest Banking (NIB) sector. If you receive services from, or if you have any other questions, please reach out to us via any of our contact channels. Registered address: 239 Ikorodu Road, Lagos. Financial operations on the Alternative Bank is authorised and regulated by the Central Bank of Nigeria. License to commence operations was granted in 2014. Trading and investment products provided by the Alternative Bank is wholly owned.
We are dedicated to ensuring adherence to Non-Interest Banking principles through the appointment of an Advisory Committee of Experts (ACE). The ACE is tasked with the review and approval of all our products and processes after ensuring full compliance with NIB principles.
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Abubakar Muhammad Musa is currently a Sharia Advisor and Consultant for SHAPE Knowledge Services a consulting firm based in Kuwait. He has been involved in product development, Sharia research and approval of Islamic banking products for different clients. His work covers retail banking, corporate banking and project finance deals.
Formerly, Abubakar worked as a Researcher in different units at International Shariah Research Academy for Islamic Finance (ISRA) in Kuala Lumpur, Malaysia. Besides his primary assignments in ISRA, he taught Shariah Rules in Financial Transactions to Chartered Islamic Finance Professional (CIFP) Masters online Students of International Centre for Education in Islamic Finance (INCEIF), Malaysia. He also taught MBA and BBA Students different Islamic Banking and Finance Subjects at University College of Bahrain.
Abubakar holds two Diplomas with distinction, one in Islamic Law and the other in Arabic Language from Al-Imam University Riyadh. He also holds LLB (Hons) degree in Shariah from the same University. He successfully completed his (CIFP) Professional Masters Degree Programme at (INCEIF), Malaysia. He had his internship program on Islamic Banking & Finance at Fajr Capital in Kuala Lumpur. During the programme, Abubakar conducted research relating to product structuring and market development.
Abdurraheem Ahmad Sayi is a legal practitioner and Consultant of over 16 years of active legal practice. He is currently the principal partner, A.A. Sayi & Co. (Qist Chambers) and Qadi, Independent Shari’ah Panel of Lagos State – a platform, through which he has delivered several judgments of in-depth analysis, widely applauded by leading legal and intellectual icons, including learned Judges, professors of law and Islamic Studies.
He is the Executive Director/C.E.O., ClearPath Islamic Centre (Incorporated), Lekki-Lagos and Chief Imam, SilverPoint Central Mosque, Badore, Ajah-Lagos. Fondly called Imam Sayi, Abdurraheem is the designate Chairman, Shari’ah Advisory Committee, Mutual Benefit Takaaful.
Imam Sayi has also authored a few works, some of which include: The Financial Obligations: a compendium of essays on monetary or material obligations under Islamic Law and Waqf (Charity Endowment): The Governing Principles.
He holds a Certificate on Improving Personal Effectiveness from the Lagos Business School (Pan African University) and he is a recipient of numerous awards and certificates of merits.
Education:
Master of Arts Law and Diplomacy, The Fletcher School of Law & Diplomacy.
Bachelor of Arts Arabic & Islamic Studies, The University of Chicago.
Shariah Board Experience:
Bank Muscat Meethaq (2013 – 2017)
Sterling Bank Nigeria (Since 2013)
University Bank, USA (Since 2006)
Abdulkader Thomas has over 35 years of diversified financial services experience in major markets. With a Master of Arts Law and Diplomacy from The Fletcher School of Law & Diplomacy and a BA in Arabic & Islamic Studies from The University of Chicago. His areas of activity have included trade finance, real estate finance, securities and alternative finance.
As the general manager of a foreign bank branch in New York, he secured the first US regulatory approvals of Islamic mortgage and instalment credit/sale as banking instruments. Later, he secured US regulatory approval for profit sharing deposits. Abdulkader has been involved in the successful implementation of these products in the US market. With more than 17years Shariah Board Experience in Bank Muscat Meethaq, Sterling Bank Nigeria and University Bank USA, Abdulkader has worked on IFTA projects in Europe, Africa, Southeast Asia, and an authority on Islamic deal structures and securities.
He also serves as a director of Alkhabeer Capital in Jeddah and Chairman of Alkhabeer (DIFC). He is a member of the international advisory board of the Securities Commission of Malaysia, a published author, and an active speaker on Islamic finance.
