To create an account:

• Download and launch the AltBank app.

• On the welcome page, select “Get Started” or “Register.”

• Choose whether you have an AltBank account or need to create one.

• Provide either your BVN for verification, and follow the on-screen prompts

Yes, AltBank supports multiple account types, including:

• Swift Account

• Minor Account

• Future Me Account (for ages 15-18)

• Savings Account

If you forget your password or PIN, you can reset it by selecting “Forgot Password”

or “Forgot PIN” on the login page. You will be prompted to answer a security

question and verify via OTP.

To request a debit card:

• Log into your AltBank account.

• Go to the Card Management section and choose “Request a Debit Card.”

• Select your preferred card type and delivery option, provide necessary details, and confirm by entering your PIN.

To activate your new card:

• Navigate to the Card Management section in your AltBank profile.

• Select “Card Activation” and follow the steps to enter the card details, PIN, and OTP sent to your registered phone number.

Yes, you can schedule recurring payments by navigating to the Transaction menu, selecting “Recurring Payment,” and setting your payment frequency, start date, and debit time.

Funding can be done via direct deposit, transfers, or linking a card for direct funding within the AltBank app.

If you attempt a transaction beyond your limit, it will be declined. You can increase your limit in the profile settings, where additional verification may be required.

AltBank provides a “Transaction History” option in the menu, allowing you to filter by date and type. Each transaction will display its current status, such as completed or pending.

To increase your transaction limit:

• Navigate to 'Profile' > 'Transaction Limits' in the app.

• Choose the type of transaction (e.g., Interbank or Bill Payment).

• Enter your desired limit, agree to terms, and verify via PIN, card, or biometrics.

The Panic Password temporarily reduces available funds in your account by 70% in case of an emergency, helping prevent unauthorized withdrawals.

AltBank includes multiple security features like:

• Two-factor authentication

• Secure OTP for transactions

• Biometrics (Face ID/Fingerprint) for login

• Panic Password

• Transaction PIN and security questions

For assistance, you can use the “Support” option within the app or reach out to customer service via the contact information provided in the AltBank app.

To upgrade your account:

• Go to 'Profile' > 'Upgrade Account.'

• Follow prompts to submit ID verification, address, and any necessary documentation for validation. Once completed, your account status will be updated.

AltBank employs:

• Multi-factor authentication (MFA).

• Secure protocols such as HTTPS and data encryption at rest.

• Compliance with PCI-DSS and NDPR for data protection, ensuring your information is safeguarded.

• Follow prompts to submit ID verification, address, and any necessary documentation for validation. Once completed, your account status will be updated.