JOB OBJECTIVE:

To supervise all activities of e-channels support operations to ensure all channels are available and reliable at all times, communicate service status to business and ensure user’s complaints are resolved timely.

FUNCTIONAL/TECHNICAL COMPETENCIES:

• Knowledge of e-products & services
• Knowledge of Microsoft Office Suite-windows server and Linux based servers
• Service Level Management
• Research orientation
• Stakeholder management
• Application Management and Monitoring
• Project Management
• IT security

GENERAL COMPETENCIES:

• Communication skills
• Interpersonal relations

BEHAVIORAL COMPETENCIES

• Empathy
• Respect for Ethical Conduct
• Initiative
• Decision quality & Problem solving
• Time & Self-Management

ORGANIZATIONAL COMPETENCIES

• Execution (Bias for action)
• Excellence (Focus on high performance)
• Continuous Learning
• Service Excellence (Internal or External)
• Digitization